Information on how to handle customer complaints – ways to resolve insurance disputes:
A complaint against an insurance intermediary can be submitted to the chairman of the board of directors of the company
Ing. Monika Kmochová, by e-mail: petrisk@petrisk.cz or in writing to PETRISK a.s., Michelská 1552/58, Michle, 141 00 Prague 4, or to the Czech National Bank, CNB Headquarters, Na Příkopě 28,
115 03 Prague 1, website www.cnb.cz.
Procedure for filing a lawsuit against an insurance intermediary:
Consumer disputes between consumers and insurance intermediaries can be resolved both under the Civil Procedure Code and out of court.
In the event that a consumer dispute arises between us and the consumer under a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to a designated consumer dispute resolution body.
The subject of out-of-court settlement of consumer disputes between a consumer and an insurance intermediary when offering, providing or arranging life insurance is the Office of the Financial Arbitrator, an organizational unit of the state, Legerova 1581/69, 110 00 Prague 1, email: arbitr@finarbitr.cz, website: www.finarbitr.cz and the subject in the case of settlement of consumer disputes in the field of non-life insurance is the Czech Trade Inspectorate, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: www.adr.coi.cz.
