Liability insurance for the largest aircraft maintenance hangar in Central Europe
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Case study
  • Case study
  • JOB AIR Technic a.s.

Liability insurance for the largest aircraft maintenance hangar in Central Europe

JOB AIR Technic a.s. operates one of the largest hangars in Central Europe for the maintenance of aircraft such as the A320, A330 and Boeing 737 MAX.

Description of the situation

The client was dissatisfied with the quality of communication regarding the handling of insurance claims, where he lacked answers to his questions and thus found himself in an information vacuum. For this reason, we recommended a change of foreign broker to another with whom we have been successfully cooperating for a long time. We organised a joint meeting where our partner presented his vision, approach to communication and especially his deep experience and knowledge of the subject. At the same time, he offered to take over the process of settling outstanding claims, which the client accepted. In addition to taking over the settlement of insurance claims, an analysis of the existing terms and conditions governing the client’s contractual relations with customers was carried out and specific proposals for their modification were made on the basis of this analysis.

Solution

Effective communication processes were immediately set up so that all client queries and requests are responded to within the next 24 hours. The client is provided with all the latest information and is thus kept informed of the status of the issues at hand. Thanks to the experience and argumentation skills of the new foreign market partner, it has even been possible to change the previous attitude of insurers towards a part of the insurance claim, which in the previous period was completely rejected. At the same time, the insurance contract was also modified to reflect all the needs of the client. The renewal of the insurance policy was equally smooth, with all the necessary documents and certificates available to the client in a proper and timely manner.

The course of cooperation

  • September 2016

    Establishing cooperation with the client

    Establishment of cooperation with the client, introduction of the PETRISK team and then the concept of cooperation within the CSG holding.

  • September - December 2016

    Setting up effective communication processes

    Effective communication processes have been set up, where all client queries and requests are responded to within the next 24 hours.

  • 2016 / 2017

    Takeover of outstanding claims

    Outstanding insurance claims were taken over and subsequently resolved in cooperation with a foreign partner. We were actively involved in new insurance claims, which was very much welcomed by the client. The client has all up-to-date information at its disposal, which gives it an overview of the status of all the settled matters.

  • 2017

    Modification of the insurance contract

    The insurance policy has been modified to reflect all the needs of the customer in his industry.

  • 2017 / 2018

    Market analysis and research

    Market analysis and research is carried out, ensuring optimal conditions for the client with regard to the type and activity of the business, especially with regard to the partners' requirements for high limits in the case of liability insurance. An annual selection procedure is carried out to optimise the insurance programme and conditions in the industry, i.e. aviation.

  • April 2024

    Arranging liability insurance

    Due to the client's specific line of business, the liability insurance is placed in the London insurance market through an international broker with whom we have a long-standing and successful relationship.

Results

  • Effective communication: the client now receives all up-to-date information and has an overview of the status of the issues at hand

  • Improving insurance claims: insurers’ attitude to part of the claim has been changed in favour of the client

  • Successful renewal of the insurance contract The renewal of the insurance contract went smoothly and all necessary documents were available to the client on time

  • Increase in the risk management allowance: an increase in the risk management allowance has been negotiated for the new insurance period, which will be used for special consultancy services aimed at preventing and minimising risks

Conclusion

Due to the client’s specific line of business, the liability insurance was placed in the London insurance market through our partner international broker. For the new policy period, we were also able to negotiate an increase in the risk management improvement allowance, which will be used for special consultancy services aimed at preventing and minimising risks that could lead to claims.

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Peter Čakan

We have been helping the company Hoffmann a Žižák spol. s.r.o., which is an authorized dealer of Mercedes cars, for more than 12 years.

"We have been cooperating with PETRISK for more than 12 years. PETRISK has been a reliable partner for us in providing our requirements, both in property and liability insurance and in car insurance, where we are in daily contact."

  • Peter Čakan
  • Managing Director
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