{"id":1238,"date":"2024-07-12T18:39:46","date_gmt":"2024-07-12T16:39:46","guid":{"rendered":"http:\/\/www.petrisk.cz\/domains\/petrisk.cz\/out-of-court-settlement-of-consumer-disputes\/"},"modified":"2025-05-30T10:35:33","modified_gmt":"2025-05-30T08:35:33","slug":"out-of-court-settlement-of-consumer-disputes","status":"publish","type":"page","link":"https:\/\/www.petrisk.cz\/en\/out-of-court-settlement-of-consumer-disputes\/","title":{"rendered":"Out-of-court settlement of consumer disputes"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Information on how to handle customer complaints &#8211; ways to resolve insurance disputes:<\/h4>\n\n<p class=\"wp-block-paragraph\">A complaint against an insurance intermediary can be submitted to the chairman of the board of directors of the company<br\/>Ing. Monika Kmochov\u00e1, by e-mail: <a href=\"mailto:petrisk@petrisk.cz\">petrisk@petrisk.cz<\/a> or in writing to PETRISK a.s., Michelsk\u00e1 1552\/58, Michle, 141 00 Prague 4, or to the Czech National Bank, CNB Headquarters, Na P\u0159\u00edkop\u011b 28,<br\/>115 03 Prague 1, website <a href=\"http:\/\/www.cnb.cz\">www.cnb.cz.<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">Procedure for filing a lawsuit against an insurance intermediary:<\/h4>\n\n<p class=\"wp-block-paragraph\">Consumer disputes between consumers and insurance intermediaries can be resolved both under the Civil Procedure Code and out of court.<\/p>\n\n<p class=\"wp-block-paragraph\">In the event that a consumer dispute arises between us and the consumer under a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to a designated consumer dispute resolution body.<\/p>\n\n<p class=\"wp-block-paragraph\">The subject of out-of-court settlement of consumer disputes between a consumer and an insurance intermediary when offering, providing or arranging life insurance is the Office of the Financial Arbitrator, an organizational unit of the state, Legerova 1581\/69, 110 00 Prague 1, email: <a href=\"mailto:arbitr@finarbitr.cz\">arbitr@finarbitr.cz,<\/a> website: <a href=\"http:\/\/www.finarbitr.cz\">www.finarbitr.cz<\/a> and the subject in the case of settlement of consumer disputes in the field of non-life insurance is the Czech Trade Inspectorate, Central Inspectorate &#8211; ADR Department, \u0160t\u011bp\u00e1nsk\u00e1 15, 120 00 Prague 2, email: <a href=\"mailto:adr@coi.cz\">adr@coi.cz,<\/a> website: <a href=\"http:\/\/www.adr.coi.cz\">www.adr.coi.cz.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information on how to handle customer complaints &#8211; ways to resolve insurance disputes: A complaint against an insurance [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1238","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Out-of-court settlement of consumer disputes | PETRiSK.cz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petrisk.cz\/en\/out-of-court-settlement-of-consumer-disputes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Out-of-court settlement of consumer disputes | PETRiSK.cz\" \/>\n<meta property=\"og:description\" content=\"Information on how to handle customer complaints &#8211; 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